Job Applications Tips & FAQs

Working for Hertfordshire

Why should I apply to work at Hertfordshire County Council?

There are many great reasons to apply for a job at Hertfordshire County Council. To find out more about our organisation, the training and development opportunities and the employee rewards and benefits we offer please refer to the ‘Working with Us’ section.

What other benefits will I have?

Please refer to the ‘Rewards and Benefits’ section in ‘Working with Us’. This will detail the benefits offered to our employees under our rewards scheme Herts Rewards. This award-winning scheme features a range of lifestyle, financial, and wellbeing offers and benefits.

How easy is it to travel to Hertfordshire?

There are extremely good transport links: road and rail. Hertfordshire enjoys an excellent rail service with five main lines into London. There are also good road links with the M25, M1, M11 and A1. There are car parking facilities at Hertfordshire County Council’s main office bases which are free of charge. There is also a car sharing scheme.

For more transport information, please visit the ‘Transport Links’ section in 'Our County'.

What support is available to disabled people wishing to complete an application?

At Hertfordshire County Council we do everything possible to ensure candidates can access employment with us. We have been awarded the ‘two ticks’ for our commitment to providing a guaranteed interview to all candidates who meet the minimum requirements of the role they are applying for. All that you need to do is indicate on your application form that you have a disability.  

For further information about the ‘two ticks’ policy, or for further assistance in completing your application, please contact the Resourcing Team on 01992 555781.

Opportunities at Hertfordshire County Council

How do I register for job alerts?

If you do not see a job that you are interested in at this time, simply register for job alerts and we will notify you when a vacancy that matches your requirements becomes available. Please refer to the ‘Register for Alerts’ section to sign up for job alerts.

How do I apply for a temporary job?

Temporary work with Hertfordshire County Council is managed by Guidant Group. For further details and to discuss vacancies please email Guidant Group at or visit the Guidant Group website .

Do you have any volunteering roles available?

We have a variety of volunteering opportunities throughout the county. If you are passionate about volunteering in Hertfordshire, please visit the ‘Volunteering’ section in ‘Careers in Hertfordshire’.

Application Process

How do I apply for a job?

Please refer to the ‘Apply Now’ section. This can be used to search and view details of our current vacancies, and to apply online.

For detailed information about how to use our online recruitment system, please download the following guidance. This will provide handy tips to guide your through your application form.

You will need to create and activate your account before you can complete your online application form.

Can I submit a CV to apply for a job?

Hertfordshire County Council does not accept CVs as an application unless otherwise stated. However documents can be attached to support your application.

Do you accept applications after the closing date?

Unfortunately candidates are no longer able to submit an application after the closing date.

Can I request an application form to be sent in the post?

Hertfordshire County Council no longer uses paper application forms unless the candidate has a disability that restricts them from applying online.

What should I include in my application?

Your application form will ask for personal details, previous work history, education, qualifications and referee details. You are also required to provide a supporting statement which should be tailored to the person specification. Please make your application as detailed as possible and ensure that all sections of the form are complete. Please also refer to the guidance under 'How do I apply for a Job?' 

Is it possible to save my application at any stage and return to it at a later date?

You are able to save your application at any stage prior to submission and it is recommended you save regularly to avoid losing any information you may have entered.

I have lost all my entered data/received an error message, can you help?

It may have been possible that your system was inactive for 30 minutes or more. Please ensure that you save regularly as you go along, as each page has a security ‘timeout’ after 30 minutes and you may risk losing information you have not saved.

I have forgotten my user name and password, can you help?

Your user name is normally the email address that you used when you first registered or applied for the job. If you have forgotten your username or password, please click on the ‘Forgotten Password’ link next to the login button and follow the instructions. You will need to know the email address you used when registering.  Please note that it may take several hours for the password reset emails to be received.

I cannot log into my account, can you help?

The problem accessing your account may be because it has not been activated. When you first tried to apply for a position, you would have been sent an email from to activate your account – please check your junk/spam inbox – providing the link you need to click to activate your account. Once activated you should be able to log in to your account and either continue your application or apply, as applicable.

If you have activated your account, but not applied for a position in the last 12 months, your Candidate Profile may have been archived under our Data Protection Policy.  As such, you will need to set up a new account and re-enter any previous application data.

Still experiencing problems?  For technical issues or problems applying, please email providing as much detail as possible and relevant screen shots.

I have reset my password but it is not being accepted, can you help?

Ensure that you have entered your password exactly how it was received – the system is case sensitive and ensure there are no additional spaces, particularly when copying and pasting.

Still experiencing problems?  Please email providing as much detail as possible and relevant screen shots.

I am experiencing problems with my account/application, can you help?

If you experience problems when applying or accessing your account, please email providing as much detail as you can, including screenshots where appropriate.  Please note; we do not have an out of hours support service, so your email will only be responded to during office hours (08:30 – 17:30 Monday to Thursday and 08:30 – 17:00 on Friday’s) – we will endeavour to acknowledge/respond to your email within 2 working days.

How will I know if you have received my application?

You will receive an automated confirmation of receipt through email once we have successfully received your application. If you do not receive an automated email, this may be due to the email going into your junk inbox. You may need to re-check your application status to ensure that you have correctly submitted your application.

Selection Process

What happens after I have submitted my application?

Once we have received your application and the closing date has been met, your documentation will be forwarded to the hiring panel for review. A member of the Recruitment Team will then contact you via email or telephone call to let you know if you have progressed through to the next stage.

How will I know if I have been shortlisted for an interview?

If you have been shortlisted for an interview, we will contact you by email to invite you to select your interview slot and provide you with guidance on the interview requirements (what to bring with you, if there are any presentations required, etc.)  Once you have selected your interview slot, you will receive an email confirming your interview arrangements.   

If I am not successfully shortlisted for the role that I applied for, will I hear anything from you?

If your application has not been shortlisted on this occasion, we will advise you of this through email. You may wish to register in our Talent Pool to be advised when similar vacancies arise that you may wish to apply for.


What is the interview process?

Most interviews are competency based, however dependant on the type of role, some will also include a test and/or presentation. All the information you need to know about your interview will be contained in the invitation to interview email that you will receive.

What do I need to bring with me to the interview?

All information regarding what you need to bring to your interview will be contained in the invitation to interview email.

What happens after the interview?

If you are successful, you will be contacted by telephone and advised of this. If you are unsuccessful on this occasion, you will be sent an email to advise you of this.  You may wish to register in our Talent Pool to be advised when similar vacancies arise that you may wish to apply for.

Will you reimburse my interview expenses?

Unfortunately Hertfordshire County Council is unable to pay for any travel expenses. However, first stage interviews may be requested via telephone or video conference depending on the candidate needs.